ARROW ACCEL is pleased to set out their Terms and Conditions, which will apply to the work we do for you. These Terms and Conditions and the Quote/Production Estimate supplied to you form the contract between us for the provision of ARROW ACCEL services.

1. ARROW ACCEL'S Role
1. The Services: ARROW ACCEL will provide the services described in the Quote/Production Estimate as presented. As an assignment develops, it may be that the scope of the required work changes. Where this is the case, ARROW ACCEL will seek to discuss it with you at the earliest opportunity in order to agree upon any variations to the scope of the Services and the Quote/Production Estimate, which may be necessary.
2. Authors Corrections. Unless specified in the Quote/Proposal, we include 2 rounds of changes on all items following the presentation of an initial concept. Revisions briefed thereafter will be charged according to ARROW ACCEL’s standard hourly rate card.
3. Information: To maximize ARROW ACCEL’s effectiveness we must work with you as a team. Often ARROW ACCEL’s work will be dependent on you (or your other advisers) providing information promptly. To avoid unnecessary verification, ARROW ACCEL will assume all information you provide is complete and accurate unless you tell us otherwise.
4. Incidentals: Couriers or printed proofs from external printers if required, to be charged to client.
5. Termination: Should you wish to terminate the contract after the commencement of work, you will be invoiced for work already completed.
6. Force Majeure: ARROW ACCEL shall not be liable for any delay or failure to perform their obligations where such delay or failure to perform arises from circumstances outside ARROW ACCEL’s reasonable control.
2. Payment Terms
1. Payment Terms: Invoices shall be settled by bank transfer into ARROW ACCEL’s nominated bank account within 14 days of the date on the invoice unless agreed otherwise. ARROW ACCEL retain ownership of all work until full payment has been made.
2. Other Specialist Services: ARROW ACCEL’s estimate is exclusive of third-party costs such as photography, illustration, video production, sound recording etc unless otherwise included in the estimate. ARROW ACCEL may, unless you instruct us otherwise, seek such specialist services on areas outside our expertise. The costs of such services will be passed on to and will be quoted according.
3. Scoping
1. In most cases, ARROW ACCEL will provide a scoping document which details the functionality in the work we do for our clients, this includes but is not limited to a website, application or marketing campaign. Where the client signs and approves this scoping document, any changes beyond the scope will be handled as a new update and priced accordingly.
4. Content
1. Content and Images: It is your responsibility to provide us with the required information about your business and marketing objectives. ARROW ACCEL takes no responsibility for errors in content supplied by you. Any changes thus incurred may be chargeable at standard rates. Unless specified otherwise, it is your responsibility to provide all necessary text and graphic materials that make up the content of the work. All content must be supplied in a suitable digital format unless agreed otherwise beforehand. Images should be supplied as jpeg, gif, tif, png or psd format. Text should be supplied as a Microsoft Word document. Failure to supply material in an easily accessible format may result in additional cost being incurred for retyping text. Where the content which is provided is in a form where a significant amount of copy writing is required, a further charge may be made.
2. Information for charts, graphs, and infographics to be supplied in Excel. If we are required to retype large amounts of content, then additional costs may be incurred.
3. Client supplied images should always be high-res images at 300DPI for print purposes. If they are solely for use on the web, then lower resolution images are acceptable. ARROW ACCEL will assume that all images supplied to us are owned by the Client or have been purchased from stock libraries and are licensed to the client for use. We cannot use images taken from Google.
4. If you are using images of children that you have taken, then we will assume that you have been given the permission to use these images.
5. You grant ARROW ACCEL permission to utilize logos and any other company identity for the purposes of creating the project. You agree to indemnify ARROW ACCEL from any and all claims arising from your negligence or inability to obtain proper copyright permissions for all content supplied.
5. Confidentiality
1. Confidentiality: Save as required by law, ARROW ACCEL will keep your documents and affairs confidential at all times, unless you permit disclosure or the relevant circumstances are already in the public domain. ARROW ACCEL may, however, disclose your documents and affairs to:
   1. such of your other service providers as you inform ARROW ACCEL are involved in any assignment on which ARROW ACCEL is instructed;
   2. ARROW ACCEL’s affiliates or related parties; and
   3. any other service provider to whom ARROW ACCEL may properly delegate aspects of any assignment in order to provide a full range of services to you.
6. Intellectual Property
1. Freedom to use Ideas and IP: ARROW ACCEL may develop or use for other clients any ideas, concepts, source code, information or know how reflected in any of the materials provided to you (in whatever form) or otherwise developed during the course of providing services to you.
2. Ownership of Materials and Intellectual Property: All products, creative works, plans for designs, unique campaign ideas, slogans, copy themes, preliminary sketches, layouts, copy, artwork, production services, public and other marketing material (whether on paper, computer disk, by email or in some other digital format) accepted by ARROW ACCEL, shall, upon you paying ARROW ACCEL in full for the relevant materials, be your property, except to the extent that any intellectual property rights therein have been reserved by ARROW ACCEL or third parties engaged or employed by ARROW ACCEL.
3. Portfolio Rights. ARROW ACCEL retain the right to showcase your project on their website and design portfolio for the sole purpose of promoting our work.
4. Working Files and Copyright: ARROW ACCEL own the legal copyright of our working files. Working files are our intellectual property and this can be and not limited to design concepts, design elements, info graphics, fonts and imagery. Working files are not released as part of our projects. If you wish to be supplied working files, then this needs to be requested and we will supply a quote for this release.
7. Indemnity
1. All services may be used for lawful purposes only. You agree to indemnify and hold harmless third party service providers and ARROW ACCEL from any claims resulting from your use of our service that damages you or any other party.
8. Liability
1. Our total liability to you in contract or in tort arising in connection with this contract shall not exceed 50% of the total price paid by you. We shall have no liability for loss of profits, business, revenue, goodwill or anticipated savings or for any other indirect or consequential loss.
9. Variation
1. Variation: These Terms and Conditions (and/or the contents of any agreement to which they relate) may be varied or superseded at any time by agreement in writing between us. Any such variation shall not affect any rights or obligations of either of us that may already have accrued, unless otherwise specifically agreed.